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Card Management System

Featuring a range of tools and comprehensive data sets, the Rambus Card Management System (CMS), including technology from Ecebs, acts as a gateway for transport operators and local authorities to access real-time information on their smart transport scheme including customer records, detailed purchase and journey information, and smart card data.

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How the Card Management System works

The Rambus CMS is back-office software for managing the smart card or smart media lifecycle and smart media applications. The CMS supports registration, verification, card issuance, profile and card data management, card lifecycle management, and administration and reporting. Customizable for specific smart transport scheme requirements, the CMS features a configurable registration facility for new account creation and the ability to format information and validation to best suit the needs of the scheme. In addition, the CMS supports a number of models for card issuance, from local issuance of cards from a connected card printer, to sending requests to a card bureau, giving you the flexibility to get smartcards to your customers in a way that suits your business processes.

Rambus Card Management System

Diagram of Card Management System

The CMS is used to manage customers and cards for a smart-scheme, enabling registration and management of customers, application, approval and issuance of cards, and issuance and management of the applications available on a card.  A Customer Service Representative (CSR) for the scheme primarily operates the CMS, often in a call centre responding to customer calls, or otherwise managing customer applications.

As such, CMS supports two different models of card issuance:

  • Local issuance of smart cards using local printing equipment and a Perso POST
  • Bureau issuance of smartcards, where issuance requests are sent to and fulfilled by a card bureau

Web Retail Solution Add-on

Functioning as an add-on to the CMS, the Rambus Web Retail Solution (WRS) provides an online portal for travelers, giving them direct access to the smart transport scheme to manage their profile and cards, purchase tickets and top-ups and have them delivered directly to their smart card. By adding this self-service capability, transport operators can minimize support queries and improve the user experience for their customers.

Customer functionality supported by WRS includes:

  • Register a profile and apply for a card
  • Change address and contact details
  • Report a card as lost or stolen
  • View journey and purchase history
  • Purchase products and have them prepared for pickup
  • Apply for refunds

Solution Offering

Related Markets & Applications

Mobile Edge
Transport