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Card Management System

Featuring a range of tools and comprehensive data sets, the Rambus Card Management System (CMS), including technology from Ecebs, acts as a gateway for transport operators and local authorities to access real-time information on their smart transport scheme including customer records, detailed purchase and journey information, and smart card data.

How the Card Management System works

The Rambus CMS is back-office software for managing the smart card or smart media lifecycle and smart media applications. The CMS supports registration, verification, card issuance, profile and card data management, card lifecycle management, and administration and reporting. Customizable for specific smart transport scheme requirements, the CMS features a configurable registration facility for new account creation and the ability to format information and validation to best suit the needs of the scheme. In addition, the CMS supports a number of models for card issuance, from local issuance of cards from a connected card printer, to sending requests to a card bureau, giving you the flexibility to get smartcards to your customers in a way that suits your business processes.
Card Management System

The CMS is used to manage customers and cards for a smart-scheme, enabling registration and management of customers, application, approval and issuance of cards, and issuance and management of the applications available on a card.  A Customer Service Representative (CSR) for the scheme primarily operates the CMS, often in a call centre responding to customer calls, or otherwise managing customer applications.

As such, CMS supports two different models of card issuance:

  • Local issuance of smart cards using local printing equipment and a Perso POST
  • Bureau issuance of smartcards, where issuance requests are sent to and fulfilled by a card bureau
Transforming the Smart Card Ticketing Market thumbnail

Transforming the Smart Ticketing Market with Host Card Emulation

For transport operators seeking to modernize their fare systems, HCE mobile ticketing solutions, which are compatible with existing ITSO-based infrastructure, offer the same ‘shopper friendly’ convenience consumers have come to expect from their smartphones in a transport environment, as it effectively replaces yet another plastic smart card with a secure digital travel wallet.
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Web Retail Solution Add-on

Functioning as an add-on to the CMS, the Rambus Web Retail Solution (WRS) provides an online portal for travelers, giving them direct access to the smart transport scheme to manage their profile and cards, purchase tickets and top-ups and have them delivered directly to their smart card. By adding this self-service capability, transport operators can minimize support queries and improve the user experience for their customers.

Customer functionality supported by WRS includes:

  • Register a profile and apply for a card
  • Change address and contact details
  • Report a card as lost or stolen
  • View journey and purchase history
  • Purchase products and have them prepared for pickup
  • Apply for refunds

GDPR Compliance

Built on a foundation of privacy by design, the CMS is fully GDPR compliant. The system provides a range of services and tools to help smart transport schemes in their efforts to keep passenger personal data safe and to give passengers control over their stored data stored. The CMS is hosted within a state-of-the-art hosting environment designed to meet the performance demands of smart ticketing deployments, including Software as a Service (SaaS) for transport operators and authorities.  This keeps all passenger data within the United Kingdom, helping to support GDPR and other compliance demands.

Read more about Smart Ticketing Hosting here.

Solution Offerings

  • Customer registration
  • Configurable verification requirements
  • Customer photos via file upload or webcam capture
  • Document storage
  • Card issuance – local or bureau
  • Supports multiple applications supported beyond ITSO and transport
  • View/edit customer details
  • Configurable customer details for capture
  • Manage card lifecycle – hotlist card and report as lost, stolen or faulty
  • View products purchased and non-season ticket card usage
  • Jasper reporting suite with standard and custom reports
  • Customer details import facility
  • Dashboard view of CMS and other smart transport systems
  • Role-based security setting to control access and visibility in the system
  • Powerful system logging allowing you to audit every system action
  • Configurable refund functionality
  • Multiple interfaces for integration with Smart Ticketing product suite including:
    • HOPS for sending hotlist and actionlist requests and receiving product purchase and usage transactions
    • Data warehouse to pass anonymous customer demographic details for analysis
    • Web Retail Solution to access CMS functions for self-service
  • Fully GDPR compliant
  • CMS software modules
    • Core CMS allowing you to support your customers
    • Local issuance allowing you to print cards immediately using connected printers
    • Self-service API allowing you to connect a web portal to give your customers self-service functions
  • Configuration – Rambus delivery team will work with you to understand the needs of your smart scheme and to set the configuration options in the CMS to suit your requirements
  • Reporting – standard reports are included with ad-hoc reporting options also available
  • GUI access – your support staff have access to a powerful UI allowing them to create and view customer records, approve application forms, and issue new cards; this includes dashboard functionality to provide immediate access to the functions of the CMS
  • CMS API – send hotlist and action-list requests to the HOPS, and receive relevant transaction messages for display to your operators and customer
Transforming the Smart Card Ticketing Market thumbnail

Going Mobile with Rambus HCE Ticketing

Despite the popularity of physical smart cards, the smart ticketing space is steadily evolving as transport operators introduce new payment and travel options for NFC-enabled smartphones. HCE, which offers the same ‘shopper-friendly’ experience consumers have come to expect from their smartphones in a retail environment, is a key driver of mobile technology in the public transportation sector.
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