What is a Trusted Service Manager?

This entry was posted on Monday, August 13th, 2018.

This blog was published in October 31, 2013 and last updated in August 13, 2018

Near field communication (NFC) technology is enabling the delivery of innovative mobile services across various sectors, including payments, transport and access control.

The convergence of multiple markets into the mobile ecosystem requires collaboration and cooperation from players that have never worked together before. This creates complexities and challenges.

A trusted service manager (TSM), therefore, plays a vital role in the near field communication (NFC) ecosystem.

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What is a TSM?

A TSM can be best described as a central hub, coordinating the technical and business relationships of multiple stakeholders, including mobile network operators (MNOs) and service providers such as banks, ticketing agencies and other issuing authorities.

TSMs allow these stakeholders and service providers to communicate with one another and arrange the delivery and management of applications and services on consumers’ mobile devices.

Becoming a TSM

Service providers can either outsource TSM services to a third party provider, or choose to take control of their business by insourcing a TSM solution.

The second option ensures that the company maintains its flexibility, can request competitive quotes for services (not just today but also in the future), and be more scalable to future market and regulatory demands.

It also means more options such as the choice of MNO, as well as branding flexibility to meet different regional and end-user requirements.

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